Refund policy
It’s absolutely fine to change your mind! We understand that when you’re buying online, things may not fit or may not be suitable.
Return policy:
If you are not satisfied with your purchase, we have a 14-day return policy on full price items only, which means you have 14 days after receiving your item to request a return.
We cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any garments with perfume or other strong odours may be refused. You’ll also need the receipt or proof of purchase.
To start a return:
Contact us at hello@chapter38corbridge.co.uk stating you wish to return your item and the reason. Please include your order number in the email.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The postage cost of a return will be paid for by the customer (unless the item is faulty).
You can always contact us for any return question at hello@chapter38corbridge.co.uk.
Damaged item or incorrect item
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like pierced earrings, tights that have been removed from the packaging, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges. Please return the item you have and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. It can take up to 7 working days for the bank to process a refund.